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XCover Protection Plan FAQ

XCover Protection Plans were formerly named Clyde Protection Plans. Existing Clyde Protection Plans are still covered under the new name XCover.

 

What’s included in the XCover Protection Plan?

The XCover Protection Plan covers:

  • Accidental damage from handling from the date of purchase
  • Mechanical and electrical breakdowns after Rakuten Kobo’s 1-year warranty expires
  • Replacement of the covered eReader

 

What is not included in the XCover Protection Plan?

The XCover Protection Plan does not cover:

  • Cosmetic damage, such as scratches or dents that do not impact your eReader’s functionality
  • Damage from third-party maintenance of your eReader
  • Loss or theft
  • Other exclusions apply. See XCover’s Terms & Conditions for more information

 

Are batteries covered?

The XCover Protection Plan does not cover the product battery.

 

How do I view the detailed terms and conditions of the XCover Protection Plan before I buy it?

You can view XCover’s detailed terms and conditions contract here.

 

When does the XCover Protection Plan begin and end?

The XCover Protection Plan begins on the date of purchase and ends 2 or 3 years from the start date, depending on the plan term purchased. The XCover Protection Plan is active concurrently with Kobo’s 1-year warranty.

 

Does my purchase of a Kobo eReader qualify for coverage by one of the XCover Protection Plan options?

The XCover Protection Plan is available to you if all of the following are true:

  • The eReader is purchased by a customer that is a resident of the United States (excluding the territories)
  • The eReader is purchased directly from the Kobo website (us.kobobooks.com)

 

When are you ineligible to purchase a XCover Protection Plan?

  • After a breakdown occurs
  • Accessories are not eligible for coverage under the protection plan

 

How do I purchase a XCover Protection Plan?

You can purchase an XCover Protection Plan from our website (us.kobobooks.com). You choose the XCover Protection Plan option on the eReader product page after adding to cart.

 

How can I file a claim?

If you are having issues with your eReader, please reach out to the Kobo Help Center. An agent will help determine if the eReader issue is covered by Kobo’s 1-year warranty, or if a claim needs to be made through the XCover Protection Plan. If the latter, you need to make a claim through hiclyde.com.

To file a claim on hiclyde.com, you have two options:

  1. By logging into your account and selecting the corresponding product, or
  2. As a guest, using the contract ID found on your XCover Protection Plan welcome email.

If your claim is approved, XCover will provide a unique promo code valid on us.kobobooks.com for you to purchase a replacement device. The promo code will be valued at the replacement value of your existing eReader or a comparable eReader if the covered product is no longer available.

 

Can I file multiple claims?

No, if your claim is approved, then your contract is fulfilled. You will have the option to purchase a new 2 or 3-year protection plan to cover your replacement eReader when you purchase your replacement eReader through us.kobobooks.com.

 

Is there a deductible?

There are no deductibles.

 

Is the XCover Protection Plan transferable?

If the eReader is being transferred, the XCover Protection Plan may be transferred with that covered eReader by contacting XCover at protection@hiclyde.com.

 

Can the XCover Protection Plan be canceled?

Yes, plans may be canceled via contacting protection@hiclyde.com. See XCover’s terms and conditions for details.